Before confirmation
An enquiry does not create a reservation. Dates remain available until the required booking agreement and payment have been received and written confirmation has been issued.
This section should be read together with any specific booking agreement or consent interface presented at the relevant time. Where law requires a different standard, the applicable legal requirement takes precedence.
Guest cancellation
The applicable deposit, balance date, cancellation charges and any date-change rights must be stated in the booking proposal. Guests should consider suitable travel insurance because illness, transport disruption and weather may affect plans.
This section should be read together with any specific booking agreement or consent interface presented at the relevant time. Where law requires a different standard, the applicable legal requirement takes precedence.
Changes beyond control
Where events outside reasonable control affect performance, the parties should follow the written booking terms and communicate promptly. Refunds, credits or alternative dates depend on those terms and the specific circumstances.
This section should be read together with any specific booking agreement or consent interface presented at the relevant time. Where law requires a different standard, the applicable legal requirement takes precedence.
Last reviewed: 26 July 2026.