Information you provide
When you make an enquiry, you may provide contact details, preferred dates, party information and requirements relevant to the proposed stay. This information should be used only to answer the enquiry, prepare a booking proposal, administer a confirmed reservation and meet legitimate legal or safety obligations.
This section should be read together with any specific booking agreement or consent interface presented at the relevant time. Where law requires a different standard, the applicable legal requirement takes precedence.
How information is handled
Personal information should be accessed only by people who need it for guest communication or booking administration. Appropriate organisational and technical safeguards should be used, and information should not be retained longer than necessary for the purpose for which it was collected.
This section should be read together with any specific booking agreement or consent interface presented at the relevant time. Where law requires a different standard, the applicable legal requirement takes precedence.
Your choices
You may ask for access, correction or deletion of personal information, subject to legal and contractual retention requirements. Marketing communication should be sent only where a lawful basis exists, and an unsubscribe method should be available.
This section should be read together with any specific booking agreement or consent interface presented at the relevant time. Where law requires a different standard, the applicable legal requirement takes precedence.
Last reviewed: 26 July 2026.